Shipping & Returns
Shipping & Returns
Nationwide delivery
We ship Monday through Thursday for weekday delivery, Tuesday through Friday. Orders placed by 12 PM PT ship the same day; orders placed later ship the next business day. Thursday shipments go out by FedEx Overnight only.
Every order ships frozen in an insulated cooler with ice gel packs, via FedEx 2-Day Air or FedEx Overnight. You'll receive tracking by email once your order ships.
Shipping rates
| Service | Cost | Delivery time |
|---|---|---|
| FedEx 2-Day Air, orders under $250 | $25 (California, Nevada, Arizona) or $49 (all other contiguous U.S. states) | 2 business days |
| FedEx 2-Day Air, orders $250+ | Free | 2 business days |
| FedEx Overnight, orders $500+ | Free | Next business day |
Our promise: every order arrives perfect
Please check your order when it arrives and put it in the freezer or refrigerator right away. If anything isn't right, for example a damaged package, a thawed product or a wrong item, contact our concierge within 24 hours of delivery. Send your order number and a few photos, and we will always make it right with a replacement or a credit.
Wagyu is a perishable food, so there's no need to send anything back. Our concierge handles everything from your photos.
How to reach us
Text (310) 683-7078 · Call (310) 683-7076 · Email contact@destinationwagyu.com
Credits and replacements
Replacements ship on the next available shipping day. Credits go back to your original payment method or to your Destination Wagyu account, whichever you prefer. Card refunds can take a few business days for your bank to post.